Help Center & FAQ
What is your payment terms?
- The standard payment term for RIVERLAKE company is 50% advance payment in advance and 50% balance payment before shipment
- The payment terms is 100% T/T in advance for small orders that have lower value than 2,000USD
What is your production time?
- We keep certain amount stocks of our standard model of our tools.for order that we have stock,we are ready to deliver the goods upon receiving the payment
- For order that contain models we don’t have stock,our production time vary from 2-5 weeks depending on the quantity and how complicated the order is
What is your deliver time?
Our main shipping method are air,express and sea transportation.
It usually takes 2-7 days for air shipping for our customers around the globe.
When it comes to sea shipment,the delivery time may vary depends on your physical locations.It usually takes about 14-20 days by sea to arrive customer’s address in West part of USA and 25-35 days to arrive in Middle part of USA and 35-45 days to arrive eastern part of the USA.If you are located in Europe,it will take around 50 days to arrive.It generally take our goods 10-20 days to arrive for location in south east Asia areas.
How do I order your products?
…
Do we want you to help me design a product?
…
Can you provide complete sales packaging for the products I order?
…